Cancellation and Refund Policy

Subscription Plans (Pro, Prime)

You may cancel your recurring subscription at any time from your account settings or by contacting us. Cancellation stops future billing — your access continues until the end of your current paid billing period, with no partial/pro-rated refund for the unused portion of that period.

One-Time Plan (Basic)

We offer a refund on the one-time Basic plan if requested within 7 days of purchase, provided the account has not been substantially used (e.g., no QR codes generated or feedback collected). Requests after this window are not eligible for a refund.

How Refunds Are Processed

Approved refunds are issued to your original payment method via Razorpay and typically reflect within 5–10 business days, depending on your bank/payment provider.

Failed Payments

If a subscription renewal payment fails, your account enters a grace period before any suspension occurs. During this time, you'll be notified and given the opportunity to update your payment method. Accounts still unpaid after the grace period will be suspended until payment is resolved.

Non-Refundable Circumstances

No refund will be issued for accounts terminated due to violation of our Terms and Conditions, or for subscription periods already elapsed at the time of a cancellation request.

How to Request a Refund or Cancellation

Contact us at hello@reviewmonk.co or +91 81 2484 2484 with your account/business name and the reason for your request.